Returns & Exchanges

At PolkaDot, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, returns are handled with health and safety as our top priority. If your order arrives damaged or incorrect, we are committed to making it right through a prompt replacement or refund.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 48 hours of delivery if there is an issue with your order, including your order number and clear photos of the items.

• 2.
  Validation Process

  Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a refund or exchange.

• 3.
  Dispose or Return

  Depending on the product type, we will advise whether to safely dispose of the item or return it to our facility using a prepaid shipping label provided by us.

• 4.
  Resolution

  Once approved, a replacement will be shipped immediately, or a full refund will be credited back to your original payment method within 5-7 business days.